FAQs
SHOPPING
DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?
No, you can check out as a guest. However, creating an account allows you to save your details for faster checkout, track your orders, and manage your delivery addresses.
HOW DO I SEARCH FOR A PRODUCT?
Use the search icon at the top of the page to search by keyword, product name, or style. You can also browse by category using the navigation menu.
HOW DO I FIND MORE INFORMATION ABOUT A PRODUCT?
Click on any product image or name to visit the product page. There you’ll find the full product description, available sizes, colours, price, and care information.
DO YOU HAVE A SIZE GUIDE?
Visit the relevant size guide below:
- Palladium Size Guide — shoe size conversion charts (US, UK, EUR, CM) for Men’s, Women’s, Unisex, and Kids’ sizing.
- Ben Sherman Size Guide — clothing and footwear sizing charts for all garment types.
If you’re still unsure of your size, feel free to contact us and we’ll be happy to help.
WHAT IF A PRODUCT IS OUT OF STOCK?
Contact us at admin@partisanandco.com or call/WhatsApp us and we’ll let you know if or when the item will be back in stock.
WHAT IS THE COLOUR/IMAGE DISCLAIMER?
While we do our best to display product colours accurately, please note that colours may appear slightly different on screen depending on your device’s settings. We cannot guarantee that your display perfectly represents the actual product colour.
PAYMENT & ORDERS
HOW DO I PLACE AN ORDER?
Browse the website and click on a product you’d like to buy. Select your size and quantity, then click “Add to Cart.” When you’re ready, click the cart icon and follow the prompts to complete checkout.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We offer a range of secure payment options:
- PayJustNow — Split your purchase into 3 equal monthly payments, interest-free and fee-free.
- PayFlex — Pay in 4 interest-free payments over 6 weeks, or 3 interest-free payments over 3 paydays.
- Mobicred — A revolving credit facility for online shopping.
- Laybuys — Available in-store only. Minimum 25% deposit with 3 months to pay. Contact us on 063 078 2620 for more info.
- Float — Split payments using your Visa or Mastercard credit card limit, no interest or fees.
- Standard card payments (Visa, Mastercard) and EFT are also accepted.
All transactions are secure and encrypted.
WHAT CURRENCY DO YOU USE?
All prices are listed in South African Rand (ZAR).
CAN I CHANGE OR CANCEL MY ORDER?
We start processing orders straight away, so changes are not always possible. If you need to change or cancel an order, contact us immediately at admin@partisanandco.com or call/WhatsApp 063 078 2620 and we will do our best. Once your order has been delivered, our returns and exchange rules below apply.
I HAVEN’T RECEIVED AN ORDER CONFIRMATION EMAIL — WHAT SHOULD I DO?
Please check your junk or spam folder first. If you still can’t find it, contact us at admin@partisanandco.com with your name and the email address used at checkout and we’ll assist you.
DELIVERY
WHERE DO YOU DELIVER?
We deliver throughout South Africa.
HOW LONG WILL MY ORDER TAKE?
Orders are shipped Monday to Friday and may take up to 2 working days to be dispatched. Delivery within South Africa typically takes 3–7 working days (please allow extra time if you are in a more remote area). Our warehouse is closed on weekends and public holidays.
HOW MUCH DOES DELIVERY COST?
- Orders under R1,500: R150 delivery fee
- Orders R1,500 and over: Free delivery
- Express delivery (1–3 working days): R200
- Collect in store at Partisan Parkhurst, 25 4th Avenue, Parkhurst: free
WHAT IF I PROVIDED THE WRONG DELIVERY ADDRESS?
Please contact us as soon as possible. Please note that a R150 parcel rerouting fee applies if an incorrect delivery address was provided.
WHAT IF I’M NOT HOME WHEN MY ORDER ARRIVES?
The courier will typically attempt redelivery or leave instructions on how to collect your parcel. Contact us if you need to make alternative arrangements.
SOMETHING IS MISSING FROM MY ORDER!
We’re sorry to hear that. Please contact us at admin@partisanandco.com within 48 hours of receiving your order, with a photograph, and we will investigate and resolve the issue as quickly as possible.
RETURNS & EXCHANGES
WHAT IS YOUR RETURNS AND EXCHANGE POLICY?
Full-price items can be returned or exchanged within 14 days of delivery, as long as they are unworn, unwashed, with the tags attached and in their original packaging. Underwear, socks, opened fragrances and gift cards cannot be returned. The full policy is in our Refund & Exchange Policy.
CAN I RETURN OR EXCHANGE SALE ITEMS?
No. Sale items cannot be exchanged or returned. The only exception is the 7-day cancellation right that the ECT Act gives on online orders: let us know within 7 days of delivery, the item must be unworn with its tags attached and in its original packaging, and the courier cost of the return (R150 for a collection, or your own courier) is for your account. The refund goes back to your original payment method. Please check your size carefully before ordering a sale item.
HOW DO I START A RETURN OR EXCHANGE?
Email admin@partisanandco.com or call/WhatsApp 063 078 2620 with your order number, the item and size, and whether you want an exchange or a refund. We arrange the courier collection, or you can bring the item to our Parkhurst store.
ARE EXCHANGES FREE?
On full-price items the first exchange on an order is collected and redelivered free of charge. Further exchanges on the same order are charged at R150 (collection and delivery). Sale items cannot be exchanged.
CAN I RETURN AN ONLINE PURCHASE TO YOUR PARKHURST STORE?
Yes. Bring the item, unworn with its tags and packaging, together with your order number to 25 4th Avenue, Parkhurst, Johannesburg, within the 14-day window.
I RECEIVED A FAULTY OR INCORRECT ITEM — WHAT SHOULD I DO?
We sincerely apologise. Please email admin@partisanandco.com as soon as possible with your order number and a photo of the issue. Faulty goods are covered by the six-month warranty in the Consumer Protection Act, sale items included, and we will repair, replace or refund at your choice.
WHEN WILL I RECEIVE MY REFUND?
Refunds are processed within 8 days of us receiving and checking the item, to your original payment method. Please allow a further 5–10 working days for it to reflect, depending on your bank or payment provider.
PRODUCT CARE
HOW DO I CLEAN MY PALLADIUM BOOTS?
Care instructions depend on the material of your boots:
- Leather: Gently rub with a damp cloth using lukewarm water and mild soap. Do not machine wash or use bleach.
- Suede & Nubuck: Use a dedicated suede brush on dry shoes only. Do not use water as it may cause permanent staining.
- Canvas: Gently wipe with a damp cloth and mild soap, or machine wash at a maximum of 30°C. Air-dry only — do not tumble dry or expose to direct heat. Do not use bleach.
- Synthetic Materials: Follow the relevant leather or suede instructions depending on the texture.
Always air-dry your boots naturally at room temperature. Stuff with paper or use a shoe tree to maintain their shape.
CONTACT US
HOW CAN I GET IN TOUCH?
Email: admin@partisanandco.com
PARKHURST
Call or WhatsApp: 063 078 2620
25 4th Avenue, Parkhurst, Johannesburg 2093
KIMBERLEY
Call or WhatsApp: 083 825 4445
Shop 83C, Diamond Pavilion Mall, Monument Heights, Kimberley
KATHU
Call or WhatsApp: 063 227 8336
Shop 2, Kathu Village Mall, Hendrik Van Eck Rd, Kathu, Northern Cape
Operating Hours:
Monday – Saturday: 09:00–18:00
Sundays & Public Holidays: 09:00–15:00
We aim to respond to all enquiries as promptly as possible.
